Terms and Conditions

Theatre by the Lake operates a dynamic pricing policy, which means our prices can fluctuate according to demand. For more information please speak to a member of our Box Office team.  This policy means that:

• Our cheapest seats (£12) are now on or near the front row
• Seats get more expensive the further back you sit and as demand increases
• The atmosphere and experience of each performance is much better for audience and actor alike (as we sell seats closest the stage first)
• Prices are no longer fixed (they may go up) so it’s, really important to book early
• Last minute tickets may be more expensive

Customers have three options for ticket delivery:

1. Print at home e-ticket (print & bring it with you to the show or scan it directly from your phone); free of charge
2. Post (only available 7 days prior to performance); £1.50
3. Collect at Box Office before your performance; £1

Performances start promptly – please note that latecomers may not be admitted, or where admission is possible, until a suitable break which, on occasion, may be the interval.

Gift vouchers are available online and from Box Office and can be used to purchase tickets for all performances at Theatre by the Lake.

We also sell National Theatre Tokens.

TBTL gift vouchers are valid for 2 years, National Theatre Tokens do not have an expiry date.

All other terms and conditions apply.  Gift vouchers are non-refundable. Once an online gift voucher has been partially used, any remaining credit can only be used against the same account.

Strobe lighting, smoke and stage effects may be used in productions and will not be advised on printed material as they may not be known until the day of the performance. Please contact us if you have particular concerns.

You can let us know about your access requirements in ‘Other preferences’ on your TBTL online account.

Where possible we do indicate if strong language and/or adult content is used. Customers are advised to contact Box Office with any concerns before booking tickets.

Tickets which have not been paid for within five days of reservation (or for late bookers, one hour before the performance) will be offered for re-sale.

Please see our school booking policy.

Only one discount per ticket is permitted. Discounts cannot be used in conjunction with any other offer and cannot be applied retrospectively. All discounts and offers subject to availability.

For groups of 8+, we offer great % discounts.  Contact our Box Office to discuss your unique offer.  Other discount conditions apply. More information on our group policy can be found here.

We offer reduced priced tickets for anyone under 26 for TBTL shows.  Find out more.

Tickets for young people and students are £12 for any Made by TBTL shows. This includes children under 16 who are accompanied by an adult, people aged under 26 and people who are in full time education.

Tickets are subject to availability. Presentation of valid photo ID (student card, 16-25 railcard, driving license) may be required for entry. Other discount conditions apply.

Children under the age of four will only be admitted to shows featuring the Family Friendly tag and Relaxed Performances. Booster seats are available on request. Babes in arms (up to 18 months) will not be charged, but you must book a free lap seat with Box Office alongside your ticket purchase. Theatre by the Lake cannot accept responsibility for unaccompanied children.

TBTL is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it. View our privacy policy

Every effort is made to avoid alterations to the programme. However, Theatre by the Lake reserves the right to cancel or alter events if this is unavoidable. We will try to contact all ticketholders affected and apologise in advance for any inconvenience this may cause.

We are unable to accept ticket returns within 48 hours prior to the performance. For ticket returns earlier than that, tickets may be exchanged for another performance within the run of the same production. There is a £1.50 administration charge per ticket for this service.

We regret that we are unable to give refunds unless the event is cancelled. For information on our refunds policy for groups and tickets bought as part of a package, please contact Box Office on 017687 74411.

Requests to Box Office for changes or adjustments to be made to ticket orders should be made by the person named on the order. We are unable to accept such requests from other parties.  We regret that we are unable to issue cash refunds.  If you pay for your tickets by cash or cheque we will contact you to make refund arrangements.

Tickets bought as part of a Season Ticket are only eligible for advertised shows. Customers who advise us in advance of 48 hours before an event may exchange their ticket for another performance to the same advertised show, subject to availability.  No partial refunds will be issued. Other ticket exchange and refund conditions apply.

Theatre by the Lake existing credit can be used for all performances at the venue.  Credit is valid for 3 years from date of issue and is non-refundable.  Credit is non-transferable.

TicketPlan Refund Protection is available for most online bookings. We recommend that you include this option. Your tickets are non-refundable and this will protect you against cancellations resulting from accidents, unexpected illnesses and other specified unforeseen circumstances.

Full details are included in the TicketPlan terms and conditions HERE. By adding TicketPlan Protection to your basket you are confirming that you have read and accepted these terms and conditions which we advise you to retain.

TicketPlan Ticket Protection is an optional service administered by TicketPlan and offered by Theatre by the Lake on their behalf. It is not an insurance policy.

Please note: Ticket Plan costs £2 per ticket and must be purchased for all tickets in the transaction and cannot apply to individual tickets.

In the case of an emergency, wheelchair users on the upper floors of the theatre, to include the Main House Boxes and Circle, and Studio Theatre, will be evacuated from the theatre using evacuation chairs. These will be operated by trained theatre staff.