This event has multiple access provisions.

This includes Relaxed and Audio Described Performances. Please find more info on each of these below.

Relaxed Performance info:

These performances are perfect for anyone who would benefit from a more relaxed atmosphere.  This could include adults and children with autism spectrum disorders or physical and learning disabilities, as well as parents with young babies or people living with dementia and their carers.

Performances are adapted with loud sound effects and bright lights toned down. Chill out spaces are available in our café or gallery areas for those that need a break from the show. Relaxed Performances begin with an introduction to the cast and their characters and can run up to 20 minutes longer than standard performances.

Audio Described info:

This means an interpreter will be behind the scenes describing the action on stage via headsets to anyone who wants to use this service.

Can I still come if I am not an AD user?

Yes – the show will run like any other show and you will not know the difference.

I am an AD user – what do I need to do?

It’s really important that you:

1. a) register that you are an AD user (as well as any access needs) on your account (log in to your account and navigate to ‘other preferences’)
   b) If you want to use our hearing loop system via your hearing aid, ensure you book your tickets in rows A-F of the stalls
   c) if you would like a headset, you can choose a seat anywhere in the auditorium

Please go to Box Office on arrival if you would like to borrow a headset.

Touch Tours are usually offered prior to the show, please book your place by contacting our Box Office.

Please contact our Customer Experience Team if you need to find out more. Email enquiries@theatrebythelake.com or call 017687 74411.